General Conditions of Sale for the "La Première Lounge Suite" Option
In the present General Conditions of Sale, unless otherwise indicated from the specific context, the expressions and terms below shall be defined as follows:
"Air France": Société Air France, a limited liability company incorporated under French law, with its registered office at 45 rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Registry of Commerce and Companies of Bobigny under the number 420 495 178.
"Business Cabin" area aboard the aircraft for customers who have purchased a Business fare ticket.
"La Première Cabin" area aboard the aircraft for customers who have purchased a La Première fare ticket.
"Customer": an individual person of legal age, who has subscribed to the La Première Lounge Suite Option.
"General Conditions of Sale or 'Conditions' or 'Presents'": The present conditions defining the conditions of purchase of the La Première Salon Suite Option.
"Long-haul": Flights between Europe and Asia, Oceania, Africa (outside of North Africa), North or South America, the Middle East, or the Indian Ocean.
"La Première LoungeSuite Option": the possibility offered to the Customer of purchasing paid access under the conditions defined herein.
"Price": the price of the Lounge Option varies according to the fare paid.
By subscribing to the "La Première Lounge Suite" Option, the customer may reserve a Suite located in the La Première Lounge for a period of three (3) hours for the day and the slot reserved. These three (3) exclusive private Suites located in the La Première Lounge can accommodate up to 4 people. These Suites measure up to 45m2 and include:
- A living room with a sofa, two (2) armchairs, a desk area, a dining table with four (4) seats, a flat-screen TV with network channels, and video-conferencing facilities
- A bedroom with a double bed, a flat-screen TV with network channels and a safe
- One bathroom
- Each suite has its own private outdoor patio
- One suite (suite 1) has been fitted out to meet disabled access standards
- Two interconnecting suites (suites 1 and 2) for up to 8 people
These Suites feature special services:
- On site catering service: with the same menus by Chef Alain Ducasse as in the La Première Lounge
- Possibility of reserving a SISLEY treatment
- Mini bar
- Exceptional bedding and linens
- One bathroom
- Business: Videoconferencing on the lounge screen Small office area
Additional services: ironing and shoe-shining service available on request
The "La Première Lounge Suite" Option is a paid service for the following types of customers. Also excluded are destinations on long-haul flights operated by another airline via a La Première-equipped destination.
For clients of La Première, the Suites are available as extras (800 euros per person). This offer is available for flights departing from and in correspondance at Roissy CDG airport. The customer can reserve the "La Première Lounge Suite" Option through the dedicated La Première line before the day of departure or at the airport with a La Première agent, subject to availability. For Business customers* they will be able to offer themselves, if they wish, a private tour and access to one of the suites for 1,790 euros. The offer is for customers departing from Roissy CDG Airport and corresponding through Roissy CDG airport. The reservations can be made via our call centers the day before departure and at the airport with a La Première agent, subject to availability.
* Only if the aircraft used for the Long-haul flight for which the Customer has purchased a Business cabin ticket does not have a La Première cabin.
NB: Guest policy varies according to customer type.
4.1. At the airport, the "La Première Lounge Suite" Option can be purchased with a bank card. Customers with a Flying Blue card can pay with their Miles. Payment by the customer shall be made only using one of the payment methods offered on the airfrance.com website, or by paying at a counter (or at another point of contact) at the time of purchase.
The "La Première Lounge Suite" Option is associated with an Air France flight number and must be used on the day of the flight's departure and for the reserved slot (3-hour slot) for which the customer has purchased a "La Première Lounge Suite" Option. The "La Première Lounge Suite" Option is subject to availability.
6.1 The Option offered to the customer is personal and non-transferable. Once the "La Première Lounge Suite" Option has been purchased by a customer, it cannot be modified, exchanged, or reimbursed in cash or by crediting Miles except in the cases provided for in Article 6.2.
6.2 The customer who has purchased the "La Première Lounge Suite" Option may only be reimbursed the price of the "La Première Lounge Suite" Option in the following circumstances:
- the flight for which the Customer has purchased the Option is canceled, modified or delayed
- following voluntary flight change made by the Customer, the suite is not available.
The customer may request a refund of the "La Première Lounge Suite" Option by completing an online claim accessible via the "Contact us" section of our website.
Air France shall not be liable and shall not be deemed to have failed in its obligations in the event of non-performance of all or part of the services covered by the present contract due to a case of force majeure as defined or interpreted by French law. In such a case, the customer shall not be entitled to any indemnity, interest, or compensation for any direct or indirect loss suffered as a result of the failure to provide services.
Air France reserves the right to alter these General Conditions of Sale at any time. Subscriptions to the Option will be subject to the General Terms and Conditions of Sale in force at the time of booking, unless a change to these General Terms and Conditions of Sale is required by law or governmental authority (in which case this change will also apply to all orders already placed).
The present General Conditions of sale are governed by French law. In the event of litigation, the French courts will have exclusive jurisdiction, unless otherwise indicated in the General Conditions of Sale.